Cm3 · FCA Member · IICRC Member · RIA Member
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Shipping Policy

Shipping Policy

How Elite Restoration ships products ordered through this website.

Shipping information

  • We deliver using Australia Post, Aramex (Fastway), and other couriers as required.
  • Shipping cost depends on the size, weight, and destination of your order; we may charge a flat fee to keep pricing simple and competitive.
  • Orders are typically dispatched within 2 business days (excluding public holidays).
  • Delivery timeframes are estimates, generally 1–5 business days depending on your location and courier conditions.

Shipping destinations

We ship Australia-wide. We don't currently accept international orders through the website — for an international or special order, please contact us through our standard business channels.

Damaged or missing items

If your order arrives damaged, incomplete, or appears tampered with, please notify us promptly and retain all packaging. We may request photos and details to assist with courier investigations and to arrange a suitable remedy. Investigation and replacement timing may depend on courier confirmation.

Secure payment

Card details are transmitted through a secure payment environment (for example, a hosted payment page from our banking or payment partner). Your card data is not stored by Elite during or after processing, except where required to complete the transaction (e.g. tokenised references handled by the payment provider).

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Elite cleaning products

Keep your home fresh between professional cleans.

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What our customers say

★★★★★Google

Good guys to work with

Adee Macdowell · Jun 2026

★★★★★Google

Friendly staff and good service — Elite Restoration have been a pleasure to deal with.

Springwood Tower · Oct 2023

★★★★★Google

Elite responded quickly to our bedroom flood — professional, and highly recommended.

Yanfei Xie · Sep 2024

★★★★★Google

I am very happy with Elite. Have been a customer since 1996. Thank you Elite!

June Morris · Nov 2023

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Trusted by

Anglicare Arcare Hotel Gloria Hutchy QRU Queensland Ballet Ray White Springwood Tower Apartment Hotel Team Solomon View Hotel Woollam

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Insurance Claim Assistance

We work closely with Australia's major insurers to simplify your restoration claim and accelerate approvals.

AAMI

We work directly with AAMI on water, fire and mould damage claims — documentation, scoping and direct billing handled for you.

Budget Direct

We work directly with Budget Direct on water, fire and mould damage claims — documentation, scoping and direct billing handled for you.

Suncorp

We work directly with Suncorp on water, fire and mould damage claims — documentation, scoping and direct billing handled for you.

NRMA

We work directly with NRMA on water, fire and mould damage claims — documentation, scoping and direct billing handled for you.

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Official Cleaning Partner

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Partner vouchers

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