When and how Elite Restoration provides refunds, exchanges, or store
credits on products.
Refunds, exchanges & credits
Please choose carefully, we don't normally provide refunds if you simply
change your mind, order incorrectly, or decide you no longer want the
product.
You may choose a refund, exchange, or store credit where goods are:
- faulty or defective;
- wrongly described;
- different from the product purchased; or
- don't perform as advertised.
Returns process
If you believe an item is faulty, incorrectly supplied, or damaged, contact
us as soon as possible and provide:
- your order number and purchase details;
- a description of the issue; and
- photos of the product and packaging where relevant.
Where a return is approved, we'll provide instructions on how to return the
item. Return shipping arrangements and costs depend on the reason for return
and your consumer-law rights.
Your rights under Australian law
This policy operates in addition to your rights under the Australian
Consumer Law, which cannot be excluded.
Water Damage Restoration
Fire and Smoke Restoration
Mould Removal & Remediation
Mould Inspection
Asbestos Removal
Asbestos Testing
Dehumidifier Hire
Air Quality Testing
Structural Drying
Water Leak Detection
Trauma & Crime Scene Cleaning
Deceased Estate Clearing
Hoarding & Squalor Cleaning
Meth Testing & Decontamination
Lead Paint Removal
