Insurance, from first call to sign-off
We liaise directly with your insurer for the life of the claim, and insurance work follows a 7-Day End-of-Loss project life cycle, which closes the loss out end to end.
Live onsite reporting, scopes and quotes mean you and your insurer are looking at the same information.
Drying out after water damage
Water Damage Restoration in Townsville is carried out in line with IICRC S500, together with Structural Drying, Water Leak Detection and Dehumidifier Hire.
While you wait for us, turn the water off at the mains if it’s a plumbing leak, keep clear of wet power points, and photograph the damage before anything is moved or thrown out.
Mould testing and remediation
We start with Mould Inspection & Testing, and Mould Removal & Remediation is done in line with IICRC S520. Air Quality Testing is also available, using NATA-accredited laboratory partners for sample testing.
Found mould already? Don’t wipe it down yourself. It’s better left undisturbed until it’s been inspected.
Fire, smoke and specialist cleaning
Fire & Smoke Restoration follows IICRC S700. If a fire has been through, wait until it’s declared safe, then photograph the damage before anything is cleaned or thrown away. For harder situations we also provide Trauma & Crime Scene Cleaning, Deceased Estate Clearing, Hoarding & Squalor Cleaning, Meth Testing & Decontamination and Lead Paint Removal.
Credentials
Elite Restoration is an IICRC Certified Firm, certificate number 70100265, certified in S500, S520 and S700. We’re members of the IICRC and the Restoration Industry Association, we’re CM3 certified, and our head office in Acacia Ridge, Brisbane services Australia-wide.
Good to know
Can I hire a dehumidifier?
Yes, Dehumidifier Hire is one of the services we offer in Townsville.
How long has Elite been around?
The Elite brand has been operating since 1984.
What liability cover do you carry?
$20 million in public and products liability cover.
Do you handle deceased estates?
Yes. Deceased Estate Clearing is one of our services, alongside Hoarding & Squalor Cleaning.
Recent case studies
Water Damage Restoration — Palm Beach
Completed May 2025 · property · Job SM8-7488
The problem was water ingress in the kitchen and entryway, and mitigation works were performed in a house.
Water Damage Restoration in Townsville
Fire and Smoke Restoration — Whanregarwen
Completed February 2026 · property · Job SM8-11090
Fire and smoke damage remediation was conducted.
Fire and Smoke Restoration in Townsville
Mould Removal & Remediation — Mermaid Waters
Completed April 2025 · property · Job SM8-7623
A moisture test was conducted due to a musty smell.
Mould Removal & Remediation in Townsville
Mould Inspection — Thornlands
Completed April 2025 · property · Job SM8-7773
A mould inspection was conducted.
Mould Inspection in Townsville
Dehumidifier Hire — Wavell Heights
Completed May 2025 · property · Job SM8-7694
The problem was moisture in the walls, and mitigation works were performed to address potential mould growth in a house.
Dehumidifier Hire in Townsville
Air Quality Testing — Bonogin
Completed May 2025 · property · Job SM8-7656
Mould affected the ceiling in a living area and bedroom, and mitigation works were performed to prevent further damage in a house.
Air Quality Testing in Townsville
Structural Drying — Durack
Completed May 2025 · property · Job SM8-7653
The problem was water coming through the ceiling in the dining and rumpus rooms, and mitigation works were performed in a house.
Structural Drying in Townsville
Water Leak Detection — Springwood
Completed May 2025 · property · Job SM8-7403
The problem was water ingress from the roof affecting garage and family rooms, and mitigation works were carried out in a house.
Water Leak Detection in Townsville
Water Damage Restoration
Fire and Smoke Restoration
Mould Removal & Remediation
Mould Inspection
Dehumidifier Hire
Air Quality Testing
Structural Drying
Water Leak Detection
Trauma & Crime Scene Cleaning
Deceased Estate Clearing
Hoarding & Squalor Cleaning
Meth Testing & Decontamination
Lead Paint Removal
