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What our customers say

★★★★★

“We had a pipe burst in our ceiling, water seeped into our walls and our unit was at a very high risk for mould :( Guosheng worked tirelessly to ensure the drying process went as smooth as possible, even working until the evening on a Friday to ensure our walls would be dry and safe over the weekend! An extremely proficient and productive company that thrives on providing excellent service and quality work. Thank you so much for all of your help! <3”

— Ruby Leach, Mar 2026 · Brisbane · Read on Google
★★★★★

“We had our couches cleaned and the two guys did a wonderful job once again - thorough and extremely careful. Highly recommended.”

— Jill Agnew, Aug 2026 · Brisbane · Read on Google
★★★★★

“Colin did a great job cleaning our carpets and was punctual ,courteous and thorough. Will have him back anytime. Thanks again .”

— sue flaxman, Jun 2026 · Brisbane · Read on Google
★★★★★

“Quick, reliable and efficient, very knowledgeable staff I found that no Job is to big or small, very professional service highly recommend”

— Mark Briggs, Mar 2026 · Brisbane · Read on Google
★★★★★

“These are great guys to work with, thanks Elite!”

— chubs, Mar 2026 · Goondiwindi · Read on Google
★★★★★

“Guosheng from Elite Restoration did an amazing job dealing with the water damage to my unit, due to a burst pipe. Nothing was too hard and Guosheng had multiple tricks up his sleeve to ensure maximum drying capacity. The communication throughout the whole process was excellent, which made this very stressful situation for me a lot easier to handle. Thanks so much Guosheng.☺️”

— Nicole Martin, Mar 2026 · Brisbane · Read on Google

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AnglicareArcareHotel GloriaHutchyQRUQueensland BalletRay WhiteSpringwood Tower Apartment HotelTeam SolomonView HotelWoollam

Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Elite provides specialist cleaning and restoration for the National Rugby Training Centre as a valued partner of Queensland Rugby Union.

Queensland Rugby – Facility Support Sponsor

Queensland Rugby – Facility Support Sponsor

Elite delivers ongoing cleaning and restoration across Queensland Rugby Union facilities, reinforcing our ongoing sponsorship commitment.

Queensland Ballet Partnership

Queensland Ballet Partnership

Elite provides specialist cleaning and facility services for Queensland Ballet, proudly supporting the arts as an official sponsor.

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Controlled mould inspection and assessment
Accredited labs Eurofins laboratory partner IECL laboratory partner

Mould Policy: Inspection First (IICRC S520)

Mould remediation is never a simple clean. Under the IICRC S520 Standard for Professional Mould Remediation, treating mould without a proper inspection risks missing the underlying moisture source and leads to recurrence. Every mould job starts with a professional inspection by S520-certified technicians, so containment, controls and the remediation scope are set correctly from day one.

Inspection from $350 inc. GST. Remediation is scoped and quoted separately, only after the inspection.

  • Find the cause — identify the moisture source so remediation actually holds.
  • Set containment — protect unaffected areas during the work.
  • Clear scope & documentation — written report you can give insurers or strata managers.
First page of the sample mould remediation report PDF

See a Sample Mould Report

Want to know exactly what you’ll receive? Download a real example of the written report our S520-certified technicians produce after a mould inspection — findings, moisture readings, photos and the recommended remediation scope.

Download sample report (PDF)

How an inspection runs

Mould Inspection: How an inspection runs
  1. What you have noticed. The smell, the staining, the leak last month, the room that never seems to dry. Your account decides where the inspection starts.
  2. Moisture first, then mould. Moisture readings across the walls, ceilings and floors around the affected area show where water is sitting, which is often well beyond the visible growth. The surfaces are then checked room by room.
  3. Sampling where it earns its place. Air or surface samples are taken when the extent is unclear or a report needs lab results, and they are tested through NATA-accredited laboratory partners. Sampling shows how far the problem reaches. It is not a health diagnosis.
  4. The report and the scope. An initial report and a scope or quote are targeted within 24 hours: what was found and where, the likely moisture source, and the work needed.
  5. Remediation and drying. If you go ahead, the same team removes the mould and dries the structure in line with IICRC S520 and S500, then issues a completion report.

To be clear about one thing: Elite Restoration also carries out the remediation. The inspection is how that work gets scoped properly, and the report lays the findings out so you, your agent or your insurer can see what the scope rests on.

Who does the work

Elite Restoration is an IICRC Certified Firm, certificate number 70100265, with IICRC-certified technicians on staff whose certifications include applied microbial remediation and applied structural drying. The firm carries $20 million in public and products liability cover and is CM3 certified for contractor compliance.

Where mould follows water damage covered by a policy, the team liaises with your insurer on the claim from first call to final sign-off, with reporting, scopes and quotes done live on site. Behind it is the Elite brand, operating since 1984, with a head office in Acacia Ridge, Brisbane, and work carried out Australia-wide.

Mould inspection questions

Mould Inspection: Mould inspection questions

What does the report include?

Where mould was found, where moisture was found, the likely source of that moisture, any laboratory results, and the scope of work recommended. It is written so a landlord, agent or insurer can follow it without having been there.

Will the mould come back after it is cleaned?

It will if the moisture stays. Wiping the surface removes what you can see but leaves the cause, which is why the inspection looks for the water before anything else.

Is mould inspection covered by insurance?

That depends on your policy and on what caused the mould. Where it follows an insured event such as a burst pipe or a storm, the team liaises with your insurer on the claim, and the insurer decides what is covered.

Who is responsible for mould in a rental?

That usually turns on the cause: a leak or building defect, or how the place has been used and aired. An inspection can’t settle the question for you, but the report records the cause, which is what both sides tend to need.

Is it safe to stay in the house?

It depends on how much growth there is, where it is and who lives there. The inspection tells you what was found, and the scope says whether affected rooms should be closed off while the work is done.