How Elite Restoration ships products ordered through this website.
Shipping information
- We deliver using Australia Post, Aramex (Fastway), and other couriers as
required.
- Shipping cost depends on the size, weight, and destination of your
order; we may charge a flat fee to keep pricing simple and
competitive.
- Orders are typically dispatched within 2 business days
(excluding public holidays).
- Delivery timeframes are estimates, generally 1–5 business
days depending on your location and courier conditions.
Shipping destinations
We ship Australia-wide. We don't currently accept
international orders through the website, for an international or special
order, please contact us through our standard business channels.
Damaged or missing items
If your order arrives damaged, incomplete, or appears tampered with, please
notify us promptly and retain all packaging. We may request photos and details
to assist with courier investigations and to arrange a suitable remedy.
Investigation and replacement timing may depend on courier confirmation.
Secure payment
Card details are transmitted through a secure payment environment (for
example, a hosted payment page from our banking or payment partner). Your card
data is not stored by Elite during or after processing, except where required
to complete the transaction (e.g. tokenised references handled by the payment
provider).