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What our customers say

★★★★★

“We had a pipe burst in our ceiling, water seeped into our walls and our unit was at a very high risk for mould :( Guosheng worked tirelessly to ensure the drying process went as smooth as possible, even working until the evening on a Friday to ensure our walls would be dry and safe over the weekend! An extremely proficient and productive company that thrives on providing excellent service and quality work. Thank you so much for all of your help! <3”

— Ruby Leach, Mar 2026 · Brisbane · Read on Google
★★★★★

“We had our couches cleaned and the two guys did a wonderful job once again - thorough and extremely careful. Highly recommended.”

— Jill Agnew, Aug 2026 · Brisbane · Read on Google
★★★★★

“Colin did a great job cleaning our carpets and was punctual ,courteous and thorough. Will have him back anytime. Thanks again .”

— sue flaxman, Jun 2026 · Brisbane · Read on Google
★★★★★

“Quick, reliable and efficient, very knowledgeable staff I found that no Job is to big or small, very professional service highly recommend”

— Mark Briggs, Mar 2026 · Brisbane · Read on Google
★★★★★

“These are great guys to work with, thanks Elite!”

— chubs, Mar 2026 · Goondiwindi · Read on Google
★★★★★

“Guosheng from Elite Restoration did an amazing job dealing with the water damage to my unit, due to a burst pipe. Nothing was too hard and Guosheng had multiple tricks up his sleeve to ensure maximum drying capacity. The communication throughout the whole process was excellent, which made this very stressful situation for me a lot easier to handle. Thanks so much Guosheng.☺️”

— Nicole Martin, Mar 2026 · Brisbane · Read on Google

Trusted by

AnglicareArcareHotel GloriaHutchyQRUQueensland BalletRay WhiteSpringwood Tower Apartment HotelTeam SolomonView HotelWoollam

Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Elite provides specialist cleaning and restoration for the National Rugby Training Centre as a valued partner of Queensland Rugby Union.

Queensland Rugby – Facility Support Sponsor

Queensland Rugby – Facility Support Sponsor

Elite delivers ongoing cleaning and restoration across Queensland Rugby Union facilities, reinforcing our ongoing sponsorship commitment.

Queensland Ballet Partnership

Queensland Ballet Partnership

Elite provides specialist cleaning and facility services for Queensland Ballet, proudly supporting the arts as an official sponsor.

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Controlled mould inspection and assessment
Accredited labs Eurofins laboratory partner IECL laboratory partner

Mould Policy: Inspection First (IICRC S520)

Mould remediation is never a simple clean. Under the IICRC S520 Standard for Professional Mould Remediation, treating mould without a proper inspection risks missing the underlying moisture source and leads to recurrence. Every mould job starts with a professional inspection by S520-certified technicians, so containment, controls and the remediation scope are set correctly from day one.

Inspection from $350 inc. GST. Remediation is scoped and quoted separately, only after the inspection.

  • Find the cause — identify the moisture source so remediation actually holds.
  • Set containment — protect unaffected areas during the work.
  • Clear scope & documentation — written report you can give insurers or strata managers.
First page of the sample mould remediation report PDF

See a Sample Mould Report

Want to know exactly what you’ll receive? Download a real example of the written report our S520-certified technicians produce after a mould inspection — findings, moisture readings, photos and the recommended remediation scope.

Download sample report (PDF)

The inspection, step by step

Mould Inspection in Newcastle: The inspection, step by step
  1. Your account of what you have noticed and anything that happened before it.
  2. Moisture readings around and beyond the affected area, then a room-by-room check.
  3. Air or surface samples where the extent is unclear or a report needs them, tested through NATA-accredited laboratory partners.
  4. An initial report and a scope or quote, targeted within 24 hours.
  5. Remediation and drying in line with IICRC S520 and S500, then a completion report.

Drying is monitored on alternate days until the job is closed out.

Who stands behind it

Elite Restoration is an IICRC Certified Firm, certificate number 70100265. Its technicians hold IICRC certifications that include applied microbial remediation, applied structural drying and water damage restoration. The firm is a member of the IICRC and the Restoration Industry Association, is CM3 certified, and carries $20 million in public and products liability cover.

The report is written for whoever has to act on it, whether that is you, a property manager or an insurer. Elite Restoration also carries out the remediation, so the scope is set by the team that will be held to it.

Common questions

Does mould come back after cleaning?

It will if the moisture remains. That is why the report names the source and the scope includes drying.

Is a mould inspection covered by insurance?

It depends on the policy and on what caused the mould. Where it follows an insured event, such as a burst pipe or storm, the team liaises with your insurer on the claim, and the insurer decides what is covered.

Who is responsible for mould in a rental property?

Usually that depends on the cause: a leak or defect in the building, or the way the home has been used and ventilated. The report sets the cause down in writing, so tenant and landlord are looking at the same findings.

Recent case studies

Mould Inspection — Banora Point

Completed August 2025 · property · Job SM8-9257

  • 5 rooms documented

Mould assessment and make safe work were conducted at a house.