Fire and smoke damage restoration in Melbourne starts once the building is released: assess how far the residue and the odour travelled, contain and clean the soot, dry the water the firefighting left, and restore what can be restored, in line with IICRC S700. Elite Restoration works from the Melbourne branch in Thomastown, 14.7 km from this area, and in metro Melbourne our target is to be on site within 2 hours of the call.
Leave the soot alone until the assessment, and stay out of the rooms the smoke reached.
Google4.6★★★★★★★★★★100+ reviews
What's included
Soot & Smoke Damage Cleaning
Specialised cleaning of soot residue from walls, ceilings, ducts, HVAC, and building contents using HEPA filtration and dry/wet methods as appropriate.
Odour Neutralisation
Thermal fogging, ozone treatment, and hydroxyl generation for persistent smoke odours in structural materials and salvaged contents.
Contents Restoration & Pack-Out
Inventory, pack-out, cleaning, deodorisation, and secure storage of salvageable contents during structural restoration.
“Very good service, great job on upholstery especially. Arrived when he said, charged as quoted. No fuss. Some carpet stains were not budging though but then it’s an old carpet.”
“We had a pipe burst in our ceiling, water seeped into our walls and our unit was at a very high risk for mould :( Guosheng worked tirelessly to ensure the drying process went as smooth as possible, even working until the evening on a Friday to ensure our walls would be dry and safe over the weekend! An extremely proficient and productive company that thrives on providing excellent service and quality work. Thank you so much for all of your help! <3”
The call-out runs 24/7, 365 days a year, with a 2-hour on-site target in metro Melbourne once the fire service releases the building.
Residue, odour and moisture are mapped room by room, with the report written live on site. An initial report and a scope or quote reach you within 24 hours.
The affected rooms are sealed so soot doesn’t keep moving through the building.
Water from hoses or sprinklers is extracted and the structure dried under IICRC S500, with readings on alternate days.
Surfaces and contents are cleaned; what can’t be recovered comes out, and the scope names it first.
Odour is treated at its source, and the completion report follows within 24 to 48 hours of finishing.
A winter house fire in Melbourne usually starts small, at a heater or a flue, and the smoke does the damage: through the ceiling space of a terrace, along the shared walls of a unit, into every soft surface in the house. The water from the hoses then sits in a cold building that won’t dry on its own. That is why the drying starts on day one, alongside the cleaning, not after it.
Suburbs covered from Thomastown
The CBD, Southbank, Docklands and East Melbourne; Carlton, Carlton North, Parkville, Fitzroy, Abbotsford, Richmond and Cremorne; North Melbourne, Kensington, Flemington, Footscray and Seddon; Port Melbourne, South Melbourne, Albert Park and Middle Park; Brighton, Hampton, Sandringham, Black Rock, Beaumaris and Mentone along the bay; and Dandenong, Frankston, Pakenham and Melton further out. The branch in Thomastown is 14.7 km from this area, and the 2-hour metro target applies.
The standard, the cover and the claim
Fire work follows IICRC S700 and the drying follows IICRC S500. Elite Restoration is an IICRC Certified Firm, certificate number 70100265, with technicians certified in fire and smoke damage restoration at Master level, and carries $20 million in public and products liability cover. Where the fire is an insured event, we liaise with your insurer from the first call to the final sign-off and work to a 7-day end-of-loss project life cycle, so the claim is closed out end to end.
Questions Melbourne customers ask
When can you start after a fire?
As soon as the fire service releases the building. The call-out runs 24/7 and the metro target is 2 hours to site.
What happens to the furniture and contents?
They are assessed with the building. What can be cleaned and returned, and what is written off, is recorded in the report.
When can we move back in?
When the contained rooms are cleaned, the odour treated and the readings confirm the structure is dry. The completion report records it.
Recent case studies
Fire and Smoke Restoration — Black Rock
Completed September 2025 · property · Job SM8-10067
10 rooms documented
Fire damage from a burned fence and trees required assessment and mitigation work.
