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What our customers say

★★★★★

“We had our couches cleaned and the two guys did a wonderful job once again - thorough and extremely careful. Highly recommended.”

— Jill Agnew, Aug 2026 · Brisbane · Read on Google
★★★★★

“Colin did a great job cleaning our carpets and was punctual ,courteous and thorough. Will have him back anytime. Thanks again .”

— sue flaxman, Jun 2026 · Brisbane · Read on Google
★★★★★

“Quick, reliable and efficient, very knowledgeable staff I found that no Job is to big or small, very professional service highly recommend”

— Mark Briggs, Mar 2026 · Brisbane · Read on Google
★★★★★

“These are great guys to work with, thanks Elite!”

— chubs, Mar 2026 · Goondiwindi · Read on Google
★★★★★

“We had a pipe burst in our ceiling, water seeped into our walls and our unit was at a very high risk for mould :( Guosheng worked tirelessly to ensure the drying process went as smooth as possible, even working until the evening on a Friday to ensure our walls would be dry and safe over the weekend! An extremely proficient and productive company that thrives on providing excellent service and quality work. Thank you so much for all of your help! <3”

— Ruby Leach, Mar 2026 · Brisbane · Read on Google
★★★★★

“Guosheng from Elite Restoration did an amazing job dealing with the water damage to my unit, due to a burst pipe. Nothing was too hard and Guosheng had multiple tricks up his sleeve to ensure maximum drying capacity. The communication throughout the whole process was excellent, which made this very stressful situation for me a lot easier to handle. Thanks so much Guosheng.☺️”

— Nicole Martin, Mar 2026 · Brisbane · Read on Google

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AnglicareArcareHotel GloriaHutchyQRUQueensland BalletRay WhiteSpringwood Tower Apartment HotelTeam SolomonView HotelWoollam

Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Elite provides specialist cleaning and restoration for the National Rugby Training Centre as a valued partner of Queensland Rugby Union.

Queensland Rugby – Facility Support Sponsor

Queensland Rugby – Facility Support Sponsor

Elite delivers ongoing cleaning and restoration across Queensland Rugby Union facilities, reinforcing our ongoing sponsorship commitment.

Queensland Ballet Partnership

Queensland Ballet Partnership

Elite provides specialist cleaning and facility services for Queensland Ballet, proudly supporting the arts as an official sponsor.

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Fire and Smoke Damage Restoration in Newcastle and Lake Macquarie

Worried your lounge after a fire damage in Newcastle or Lake Macquarie now smells like a snag left on the barbecue?

Seeing soot and wondering, “Where do I even start?”

We handle the cleanup while you put your feet up with a cuppa.

Stick with Elite Restoration, a national, compliance-first provider with certified teams and CM3 and IICRC-aligned delivery.

Fire and Smoke Damage Restoration for Newcastle and Lake Macquarie

Our certified teams restore fire damage fast and with care.

  • We remove soot like a lifeguard clearing a pool.
  • We chase odour like a magpie chasing a chip.
  • We dry water from the hoses before mould kicks off.
  • We clean and restore so your place feels like home again.

What We Do: Step One to Finish

  • Rapid inspection and safety checks.
  • Secure doors, windows, and roof if needed.
  • Water removal and structural drying.
  • Soot removal with HEPA vacuuming and wipe down.
  • Smoke odour control with air scrubbers.
  • Deep clean for walls, ceilings, floors, and contents.
  • Textile cleaning for rugs, curtains, and soft furnishings.
  • Deodorising so the campfire smell packs its bags.
  • Corrosion control for metals and appliances.
  • HVAC and vent cleaning so soot stops touring the house.
  • Final detail, clean and a fresh indoor air check.

Fire and Smoke Damage Restoration in Newcastle and Lake Macquarie

CASE STUDY: Fire & Smoke Damage Assessment

On 6th December 2025, Elite Restoration attended a residence following a fire event on 29th November 2025, accompanied by the property owner.

The fire appeared to originate in the roof cavity, potentially linked to recently installed equipment or an electrical fault, causing extensive smoke and soot contamination throughout the home.

Roof trusses were charred, insulation melted, and ceiling linings discoloured, making the property uninhabitable and requiring temporary relocation for the occupants.

During the inspection, Elite Restoration documented widespread smoke and soot deposits in living areas, hallways, and ceiling cavities using visual inspection and thermal imaging.

Electrical power was disconnected for safety, and make-safe procedures could not commence until a licensed electrician provided clearance.

Non-restorable contents included a television unit, ducting, and a central AC unit, all affected by direct flame, heat, or water from fire suppression.

Scope of Fire & Smoke Restoration follows IICRC S700 standards and includes containment of affected areas, HEPA vacuuming, removal of burnt insulation, and stripping out damaged ceiling panels and roof tiles.

Percide and Biosan treatments, laser cleaning, and odour control are applied throughout living spaces and the roof cavity to neutralise soot and microbial residues.

Elite Restoration will restore internal surfaces, walls, ceilings, and kitchen fittings, ensuring a safe, clean, and habitable environment post-fire.

What Not to Do After a Fire

  • Do not wash walls with random cleaners.
  • Do not turn on the AC if the vents look sooty.
  • Do not walk around without shoes.
  • Do not toss smoke-marked items before we assess.
  • Do not try to scrub soot like it is Sunday dishes.

What to Do Right Now

  • Open windows if safe to do so.
  • Take photos for your insurer.
  • Place clean towels over high-traffic floors.
  • Move pets and kids away from the affected rooms.
  • Call for help and breathe easier.

Standards You Can Trust

Our methods follow IICRC standards and are CM3-aligned, so every step is clear, safe, and proven.

No guesswork.

Just a solid process that works in real Aussie homes.

Smoke Smell After a Fire? Here’s How We Get Rid of It for Good!

How We Kick Odour to the Kerb

  • Source removal so the stink has nowhere to hide.
  • Air scrubbing to grab the tiny troublemakers.
  • Surface sealing where smoke settled deep.
  • Textile washing so fibres smell like fresh air, not ash.

Common Signs You Need a Pro

  • Soot films return after you wipe.
  • Yellowing spots pop up on the paint.
  • Metal starts to pit or rust.
  • Clothes hold a smoke whiff even after a wash.
  • Eyes sting, or you cough inside the house.

Local Know-How That Hits the Spot

We know Newcastle weather and Lake Macquarie breezes.

Sea air loves metal like seagulls love hot chips.

We act early so corrosion does not get cheeky.

From Mayfield to Merewether, we have you covered.

From Warners Bay to Belmont, we roll up ready.

Commercial Fire Damage Restoration

Shops, offices, and warehouses need speed and order.

We secure the site and keep the plan simple, using minimal disruption service models.

We set zones so staff can work around us if it's safe.

We prioritise areas that get you trading sooner.

Think less downtime and more getting on with it.

Insurance Made Less Stressy

We document the lot with photos and item lists.

We share documented reports that your insurer can read without a headache.

You focus on family while we handle the messy bits.

FAQs

How fast should cleaning start

Sooner is better.

Soot can stain and corrode within hours.

Fast action can save surfaces and save time.

Can I stay in the house?

It depends on smoke levels and safety.

If the air is smoky or the power is off, it is best to stay elsewhere.

We will advise after the first check.

Will the smoke smell ever leave

Yes, with the right process, it will.

We remove the source, clean all surfaces, and treat the air.

Most homes end up fresh as a sea breeze.

How long does restoration take

Small jobs can wrap in a few days.

Larger losses can take weeks.

We give a clear timeline after the assessment.

What items can be saved?

Hard surfaces and many textiles can be cleaned well.

Burnt or warped items may need replacement.

We test and tell you what is worth saving.

Ready to Sort It

Need a fast quote?

Book now on our quotes page, and we will get moving.

Want to talk to a friendly human?

Tap call now, and we will pick up for a fire and smoke damage restoration in Newcastle, Lake Macquarie

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