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“Colin did a great job cleaning our carpets and was punctual ,courteous and thorough. Will have him back anytime. Thanks again .”

— sue flaxman, Jun 2026 · Brisbane · Read on Google
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“Quick, reliable and efficient, very knowledgeable staff I found that no Job is to big or small, very professional service highly recommend”

— Mark Briggs, Mar 2026 · Brisbane · Read on Google
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— chubs, Mar 2026 · Goondiwindi · Read on Google
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“We had a pipe burst in our ceiling, water seeped into our walls and our unit was at a very high risk for mould :( Guosheng worked tirelessly to ensure the drying process went as smooth as possible, even working until the evening on a Friday to ensure our walls would be dry and safe over the weekend! An extremely proficient and productive company that thrives on providing excellent service and quality work. Thank you so much for all of your help! <3”

— Ruby Leach, Mar 2026 · Brisbane · Read on Google
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“Guosheng from Elite Restoration did an amazing job dealing with the water damage to my unit, due to a burst pipe. Nothing was too hard and Guosheng had multiple tricks up his sleeve to ensure maximum drying capacity. The communication throughout the whole process was excellent, which made this very stressful situation for me a lot easier to handle. Thanks so much Guosheng.☺️”

— Nicole Martin, Mar 2026 · Brisbane · Read on Google
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“Nino cleaned my carpet - good service - nice guy - great clean. Thanks heaps Nino”

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Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Elite provides specialist cleaning and restoration for the National Rugby Training Centre as a valued partner of Queensland Rugby Union.

Queensland Rugby – Facility Support Sponsor

Queensland Rugby – Facility Support Sponsor

Elite delivers ongoing cleaning and restoration across Queensland Rugby Union facilities, reinforcing our ongoing sponsorship commitment.

Queensland Ballet Partnership

Queensland Ballet Partnership

Elite provides specialist cleaning and facility services for Queensland Ballet, proudly supporting the arts as an official sponsor.

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Washing Machine Leaking: That Could Have Been Avoided

Arriving at the home, the atmosphere was thick with humidity and the unmistakable odour of mould from wet carpet and underlay. The homeowner’s son returned to find the living room flooded, carpets soaked, tiles submerged and belongings floating in the water.

The cause: the washing machine’s wastewater outlet hose had become loose, allowing water to gush unchecked. The damage was significant, furniture and flooring compromised, and the clean-up immediately necessary.

The Significance of Water Category Classification

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) classifies water contamination into three levels: Category 1 (clean water), Category 2 (potentially dangerous water) and Category 3 (grossly contaminated water). In this case, because water exposure exceeded 48 hours and included contaminated wastewater, it was classified as Category 3. This demanded urgent and careful restoration.

Initiating the Restoration Process

The first priority was air quality, deploy air scrubbers and dehumidifiers to filter and dry the area. The carpet needed removal and safe disposal, the area sanitised and the drying process monitored over five days.

Preventing Future Disasters

This event could have been avoided. Key preventive steps include annual washing-machine maintenance, checking hoses and fittings, ensuring proper drainage and installing water-leak sensing devices that alert homeowners before issues escalate.

Water damage can strike at any time, but with vigilance and experienced professionals like Elite Restoration on hand, you can reduce risk, protect your home and restore your life.