IICRC Certified
We follow key IICRC standards — S500, S520, S700, and S100 — to ensure safe, compliant, high-quality restoration work across Australia.
In strata environments, a water leak—often referred to by insurers as an “escape of liquid”—is rarely a simple maintenance issue. It can quickly escalate into a compliance concern, a health risk, and a significant financial exposure.
When a Body Corporate submits an insurance claim for water damage, the main obstacle is usually not proving that damage exists, but clearly demonstrating how and when it occurred.
In 2026, visual inspections alone no longer meet best-practice expectations. To protect sinking funds and improve claim outcomes, strata committees are increasingly relying on Digital Moisture Mapping as part of professional 24/7 water damage restoration services.
What Is Digital Moisture Mapping?
Digital moisture mapping goes far beyond surface-level inspection. Using non-invasive thermal imaging and electromagnetic moisture detection tools, certified technicians can assess moisture levels inside walls, ceilings, floors, and concealed cavities—without causing further damage.
The outcome is a clear, visual map that shows exactly how water has migrated through the structure. At Elite, this data is compiled into a live onsite report that can be issued to insurers within minutes of attendance, supporting faster and more defensible claim decisions.
Why Moisture Mapping Is Best Practice for Strata Committees
Identifying Sudden Events Versus Long-Term Leaks
Most strata insurance policies respond to sudden and accidental water events, such as burst flexi-hoses or failed plumbing connections, while excluding damage caused by gradual deterioration.
Moisture mapping highlights distinct saturation patterns that help differentiate between the two. A sudden event leaves a defined moisture footprint, and having objective data to support this distinction can mean the difference between a successful insurance claim and a substantial out-of-pocket repair for the Body Corporate.
Reducing the Risk of Secondary Damage and Mould
Water rarely stays where it first appears. It spreads through insulation, wall cavities, and structural components—often unnoticed during visual checks.
By identifying hidden moisture early, digital mapping allows targeted drying to begin immediately, reducing the likelihood of mould growth and the need for more extensive mould inspection and remediation later.
Improving Transparency and Reducing Disputes
Strata managers frequently deal with disputes between lot owners over responsibility and liability. A digital moisture map provides clear, unbiased evidence, showing precisely where moisture is present and how it relates to common property versus private lots.
This level of documentation removes ambiguity, supports informed decisions, and helps resolve issues faster and with less conflict.
The Importance of Acting Fast: The 24/7 Rule
Time is critical following any water ingress. Industry best practice shows that the longer moisture remains within a building, the higher the restoration cost and the greater the risk of secondary damage.
By engaging an IICRC-aligned restoration provider equipped with professional moisture mapping technology, strata committees demonstrate due diligence and meet their obligation to mitigate further loss.
Committee Checklist: Immediate Steps After Water Damage
- Prioritise safety: Isolate electrical services if water is present near power points or fixtures.
- Respond within 60 minutes: Contact a professional restoration provider immediately—not just a plumber.
- Request documented evidence: Ensure digital moisture readings and technical reports are supplied, not just photographs.
Need Defensible Evidence for Your Next Water Damage Claim?
When water damage occurs, speed and documentation matter. Elite Maintenance Services Group provides 24/7 emergency water damage restoration, supported by professional digital moisture mapping and insurer-ready reporting—so your claim is backed by clear, objective evidence from day one.
If you’re managing a strata scheme, commercial property, or shared asset and need fast, compliant support:
- Call Elite on 131 580 for immediate assistance
- Or learn more about our 24/7 Water Damage Restoration Services
